With the new V18.104.22.168 Surfulater release, when someone uninstalls Surfulater, a feedback request Web page is opened. This is something I have been wanting to do for quite some time and simply haven’t gotten around to it. Fortunately the Content Management System (CMS) we are using for the revamped Surfulater web site made this easy to do.
We receive customer feedback on a regular basis and it is usually very positive, however we rarely receive critical comments from people who have tried Surfulater and found it wanting, or simply doesn’t meet their needs. These critical comments are just as, if not even more important to us, ensuring we are doing the best we can to evolve Surfulater to satisfy broader community needs. I am hopeful this new uninstall feedback form will give us some new found insights.
Flipping back to positive feedback, Jason Ebaugh, Founder of APIS Scientific sent me the following e-mail last week, which I am reproducing here in full with his permission.
I found out about surfulater on http://www.outlinersoftware.com/
I have been using it less than 24 hours, but have done a lot of research on the web in that time (as is typical for me). Even in this short amount of time, it is obvious that Surfulator is a lot slicker than my previous method. I have found myself looking back thinking how much faster things could have gone if I would have been using it all along.
So, so far, so good!
I have to say that feedback such as this is great to receive and helps reinforce that we have developed a good product that people find truly useful. Thanks again Jason.
The Outliner Software web site focuses on discussing Outlining software, however it also ventures into Information Management software and related areas. A number of the regulars there are Surfulater users, so you will see it mentioned from time to time. I also make the occasional appearance.
All feedback is important to us, whether you are new to Surfulater, just checking it out or have been using it for ages, we do want to hear from you. Our new Support Center has a Suggestions Category which is a good place to start.